Support
Support
If we cannot solve it for you, write to us. The mailbox below reaches a real person.
Never read the code to someone who called you
SessiONN is a remote support tool, and scammers try to abuse tools like it. If someone presenting themselves as your bank, a courier, a public authority or "Microsoft technical support" calls you and asks you to download SessiONN and read out a code, that is a scam. Hang up.
One rule: read the access code only to a technician you called yourself and know.
01
Contact
- [email protected]
- Phone
- 0216 606 54 84
- Business hours
- Weekdays 09:00 to 18:00 (Türkiye time)
- Response time
- Usually the same business day
02
Frequently asked questions
What happens if I do not allow it?
Nothing. Your screen is not even captured until you allow it. Capture starts after consent, not before.
How do I end the session?
Press the stop button in the window. Closing the window also ends the connection.
What if someone else gets my access code?
The code alone is not enough; whoever connects still needs your approval. A new code is generated every time you open the app, so it is not a permanent password.
Is the session recorded?
No screenshots or video are captured. Only the session itself is logged: who connected, when, and for how long.
Windows warned me about the file I downloaded. What should I do?
Windows may not recognise the file yet, because it is not signed with a code signing certificate. Verify the SHA-256 checksum on the download page; if it matches, the file came from us and has not been altered.
Does the setup ask for administrator rights?
Because setup places the program on your computer, Windows may show a consent prompt. If an operation later needs administrator rights, Windows asks you directly; SessiONN cannot give that consent on your behalf.